Control center
Everything you need to run your business phone system.
IBVerifying accessPrivate workspace
↗ Phone app Verifying administrator access…
Administrator access required
Sign in with an approved phone administrator account.
Sign in to IBEX PhoneWORKSPACE SETUP
Your phone system, without the guesswork.
Start with a number, assign people, design a call experience, then review the routing before activation. Active network calls keep their existing routing.
04Publish safelyLive routing activation is not yet availablePLANNED
GENERAL SETTINGS
Manage the company phone system
Business numbers, auto-attendant menus, ring groups, hours, routing and company voicemail. Menu settings require a separate activation before they affect incoming calls.
USER SETTINGS
Manage a person's access and preferences
Invite people and assign extensions here. Each person controls their own device and audio settings from the phone app; those are not company-wide routing rules.
WORKSPACE AT A GLANCE
Your configuration
Saved configuration shows planned routing; live call delivery remains unchanged until activated.
THE CUSTOMER JOURNEY
How an incoming call is handled
This is the design flow, not a live call-path monitor.
01
Business numberCustomer calls your main line
02
Hours and availabilityDefine open hours and after-hours handling
03
Greeting, Siren or IVRChoose the first interaction for callers
04
Ring people or teamsExtensions and ring group destinations
05
Unanswered callsVoicemail, notifications and fallback
NUMBERS & CARRIER
Business phone numbers
Manage your lines, find a new number, or transfer an existing one.
Your business numbers
Change a label without affecting calls. Release is limited to unconfigured, non-primary numbers and requires Owner approval.
CALL ROUTING PLAN
Plan incoming calls for
This saves an assignment but does not modify any existing network webhook, SIP trunk or active call flow.
Checking your connected phone numbers…
SEARCH AVAILABILITY
Find your next business number
Available countries follow IBEX’s approved US, UK and Spain operating policy. Carrier restrictions and documentation may apply.
Porting is a carrier transfer, not an instant change.
Prepare a request, then verify account ownership, recent bill, authorization and regulatory paperwork before submitting the transfer request.
KEEP YOUR EXISTING NUMBER
Prepare a number port
This does not submit a carrier port or disconnect your existing service.
Porting requests
CALL EXPERIENCE DESIGNER
Auto attendants
Create multiple independent phone menus, each with its own weekly schedule, holiday overrides and keypad actions.
Every menu has its own business hours.
Unlike the previous default-hours setup, these schedules belong to the selected menu. Changes are saved but do not reroute live calls until the call-flow engine is deployed.
SECURE WORKSPACE CONTROL
Team & user settings
Edit each person’s access, login email, extension, ring groups, and planned number allocations in one place.
Live access
Invitations, user roles, disabling, and phone membership changes affect real accounts. The Owner is protected; administrators can manage standard users.
Standard userDialer, contacts, recent calls, voicemail, Siren AI, and individual phone settings. No system administration.
AdministratorStandard features plus user management and phone-system configuration.
OwnerAll administrative features and exclusive control over who may become an administrator.
Open Team & users to load the directory.
Remove phone access?
Removing prevents new phone calls and access to administrator settings. Their shared account service login is retained for other IBEX services. Existing calls already in progress are not forcibly disconnected.
Recent user administration
No changes yet.
AI RECEPTIONIST
Siren AI
Manage Siren’s voice, personality, behavior, and business call experience.
AGENT CONNECTION
Checking…Receptionist connection
Checking the receptionist configuration.
Choose an existing receptionistSelect a receptionist to manage. Importing settings never changes an active call.
Connect to Siren to load your agent configuration.
CREATE & PERSONALIZE
Agent Studio
Create a separate AI agent, make a voice clone, or add a selected agent to your website. Existing phone routing stays unchanged.
Embed your agent on a website
Select an agent in the receptionist picker above, or enter an agent ID below. You can control which websites are allowed to display the assistant.
Select an agent to generate your embed code.IMPORTED AGENT SETTINGS
Agent configuration
Read your actual agent configuration without changing the live receptionist. Supported fields above are editable; other areas are summarized below.
Connect your agent to import its configuration.
CALL EXPERIENCE
Greeting & messages
Manage your greeting, recording limits, and message alerts.
Never lose a message
Set an approachable greeting, a reasonable ringing period, and where notifications should go. These options are not yet connected to live inbound calls.
Voicemail recordings
Select a user or extension to upload or record that person's greeting. Playback begins only after the incoming route is activated.
AUDIO EXPERIENCE
Music on hold
Configure the audio your callers hear while waiting on a connected business call.
Hold audio
Upload an MP3 or WAV file, or record a message. This selection applies to new calls placed on hold after it is saved.
TEAM ROUTING
Extension directory
Give each team member a short internal number.
An internal directory
Give each team member an extension. A ring group can ring several extensions, and an IVR option can route directly to one.
Extension directory
External call forwardingChoose an existing extension with an assigned account. This is a saved preference; incoming routing must be activated separately.
TEAM ROUTING
Ring groups
See who rings when a customer calls your team.
Ring groups
Review the groups your team can receive calls through.
INCOMING CALL MENU
Previous single-menu editor
Older configuration retained for compatibility. Use Auto attendants for all new call menus; saving this legacy form does not publish it.
A clear greeting
Keep the top-level menu short: for example, press 1 for new projects, 2 for existing clients, 3 for reception. Configure destination extensions first.
SCHEDULED ROUTING
Your weekly schedule
Define working hours and what to do outside them.
Open hours / closed hours
Hours determine which path callers should take. Holiday overrides are not implemented yet; they need a tested live-routing release.
CALL REDIRECTION
Backup destination
Prepare a backup destination for busy or unanswered calls.
Fallback without surprises
Forward calls only to approved US, UK, or Spain numbers. Actual forwarding may incur provider charges and requires live routing activation.
NUMBER CONTROL
The main line
Prepare the future incoming-call entry point without changing what is live.
One entry point
The main line should decide the first stop for an inbound call. Changes here are planned; the existing network route remains untouched.
Live number configuration is unchanged
Your main line and receptionist have separate routing controls. Choosing a mode here only stores a planned setup; production activation will require explicit verification and a rollback plan.
WORKSPACE SECURITY
Protected calling
Control how your business phone prevents unexpected outbound call charges.
EMERGENCY CONTROL
Stop my outbound calls
Immediately blocks new outgoing calls and transfers from your signed-in account. It does not end a call already in progress or block other team accounts.
VOICE INTELLIGENCE
Call activity & costs
Call activity and confirmed billing details for your workspace.
Open Reports to retrieve your latest call records.
CALL VOLUME
30 daysDaily call volume
OUTCOMES
Call status
PRICING COVERAGE
Charge verification
BILLING & COSTS
—Itemized carrier charges
Only provider-confirmed costs are displayed; missing rates are not automatically free calls. See the explanation below.
| Contact / number | Started | Duration | Outcome | network charge |
|---|---|---|---|---|
| Sign in as an administrator to load call reports. | ||||
Why do some calls have no price? More billing details
Refresh reports to view available billing information.
SIREN ANALYTICS
AI receptionist performance
Live conversations, evaluated outcomes and verified usage from the connected agent.
AGENT PERFORMANCE
Conversation insights
Real conversation history from your connected receptionist.
Siren reports load automatically when you open Reports.
Conversations—
Evaluated success—
Average duration—
Confirmed cost—
Response time—
Conversation volume
Successful evaluations
Conversation minutes
Confirmed cost by day
Measured response time
Caller sentiment
Based on conversations with sentiment analysis.
Metrics load from real completed conversations. Missing values remain unavailable.
INCOMING CALL MANAGEMENT
Call queues
Set up teams to answer callers without losing anyone in the waiting line.
1 · Create2 · Enable3 · Route calls4 · Answer & monitor
Connect to your phone account to manage this service.
VIDEO & AUDIO COLLABORATION
Conference suites
Schedule-free video meetings and multi-person audio conferences for your team.
Video meetings
Camera, microphone, private meeting rooms and teammate invitations. Join from a compatible browser.
HD audio conference
Multi-person voice rooms and extension invitations. This is audio-only—not a video meeting.
Connect to your phone account to manage this service.
CALL PRIVACY
Call recordings
Start and stop recordings while a call is connected. Review consent records and recording status.
To record: open the dialer, connect a call, select Record call, confirm participant consent, and select Stop recording when finished.
Connect to your phone account to manage this service.
ACCOUNT & SUBSCRIPTIONS
Billing portal
Access subscription payments, invoices, and billing information after Stripe is connected to this workspace.
Connect to your phone account to manage this service.
REGULATED SERVICE
Emergency calling
E911 requires provider-validated physical location, callback routing, and an approved test process for every applicable number.
E911 NOT READY — Do not rely on IBEX Phone for emergency calls. Use a local mobile or landline until the network provider confirms activation.
Connect to your phone account to manage this service.
CAPABILITIES & SERVICE READINESS
Enterprise communications
Inspect rollout status of business calling, conferencing, security and account services.
Some features reuse existing voice infrastructure; others require new carrier provisioning or billing services. Only features connected to the actual route and validated by live calls should be presented as enabled to end customers.
Emergency calling: IBEX Phone currently does not support 911, 112 or other emergency calling. Do not use this web app as your only means of contacting emergency services. Verified emergency addresses and routing must be activated before any E911 claim can be made.
ACCOUNTABILITY
Configuration history
See when an administrator modified phone-system configuration.
Accountability
Review configuration and user administration changes separately. Entries are saved by the service when updates occur.